Exchange Policy

Effective Date: June 2026

At Dumanera, we are committed to delivering premium-quality footwear and ensuring a smooth shopping experience. To maintain the highest standards of hygiene and product quality, we do not offer returns or refunds. However, we do provide exchanges under the conditions mentioned below.

Exchange Policy

Our exchange policy is valid for 3 days from the date your order is delivered.

To be eligible for an exchange:

• The item must be unused, unworn, and in its original condition.

• The product must be returned in its original packaging with all tags, accessories, and invoice intact.

• A valid order confirmation or proof of purchase is required.

• Exchange requests made after 3 days of delivery will not be accepted.

Eligible Exchange Reasons

Exchanges are available only for:

• Size-related issues

• Defective or damaged products received

• Incorrect product delivered

All exchange requests are subject to stock availability.

Exchange Shipping Charges

Customers are responsible for paying the exchange logistics charges for the exchange process. This includes the cost of collecting the original product and delivering the replacement product.

The applicable exchange shipping charges will be communicated by our customer support team before the exchange is processed.

How to Request an Exchange

To request an exchange, please contact us within 3 days of delivery.

Email: support@dumanera.com

Our customer support team will guide you through the exchange process. Pickup service will be arranged wherever available. If pickup is unavailable in your location, you may be asked to ship the product using a reliable courier service.

Sale & Promotional Products

Products purchased during clearance sales, special promotions, or marked as Final Sale are not eligible for exchange unless they are received in a defective or damaged condition.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Used or worn footwear

• Products damaged due to misuse, improper care, or normal wear and tear

• Final Sale or clearance products (unless received defective)

• Products returned without original packaging, tags, or proof of purchase

• Exchange requests made after 3 days of delivery

Changes to This Policy

Dumanera reserves the right to modify or update this Exchange Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.

Contact Us

If you have any questions regarding exchanges, please contact us:

Dumanera Customer Support
📧 support@dumanera.com
🌐 www.dumanera.com