Refund policy

RETURN AND REFUND POLICY

Returns

Our policy lasts 15 days for exchange and 7 days for refund. If 15 days have gone by since your purchase have been delivered, unfortunately we can’t offer you an exchange. And If 7 days have gone by since your purchase have been delivered, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is picked and shipped at our warehouse F-314, SECTOR 63, NOIDA U.P.-201307, it is received and inspected, we will send you an email/whatsapp to notify that we have received your return item. We will also notify you of the approval or rejection of your refund.

If the product is approved from the quality inspection, then your refund will be processed Via Credit Note . The buyer will have to share the Details with the Support team to get a Credit Note like the Order ID, Name, Address and Contact Details of the Buyer.

Please Note-

Refund via Gift Card/ Credit Note will be valid for 1 Year.

It will take 2-3 days for the Gift Card/ Credit Note to reflect in your account after we have received back the parcel.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately Last sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if there is any size issue or the product is defective (Should be kept unused). If you need to exchange it for the same item, send us an email at Support@gildtoe.com and we will arrange the pickup as per your convenience : warehouse F-314, SECTOR 63, NOIDA U.P.-201307

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping

For all the returns/refunds the re-delivery is on us!

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Usual time for processing the refund/exchange is 5-6 woking days.

If you are shipping your item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Note :- We Do Not Have A Cancellation Policy.

Your use of this website and placement of an order indicates you are in agreement with these terms and conditions.

CHANGES

We may update this refund policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.We reserve the right, at our sole discretion, to update, change or replace any part of these Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to the Refund Policy constitutes acceptance of those changes.