Shipping policy
SHIPPING POLICY
Effective Date: June 2026
At Dumanera, we are committed to delivering your order quickly, safely, and in excellent condition.
Shipping Coverage
We currently ship across India through our trusted courier partners.
Shipping Charges
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Free Shipping on all prepaid and Cash on Delivery (COD) orders across India.
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No hidden shipping charges are applied at checkout unless otherwise mentioned during special promotions.
Order Processing
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Orders are processed within 1–2 business days after successful payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
Estimated Delivery Time
Estimated delivery times are:
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Metro Cities: 2–5 business days
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Other Cities & Towns: 3–7 business days
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Remote Locations: 5–10 business days
Please note that delivery timelines may vary depending on your location and courier availability.
Order Tracking
Once your order has been shipped, you will receive:
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A shipping confirmation email
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An SMS or WhatsApp notification (where applicable)
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A tracking number to monitor your shipment in real time
Delivery Delays
While we strive to deliver your order on time, delays may occur due to:
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Weather conditions
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Public holidays
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Natural disasters
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Courier partner delays
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Incorrect shipping address provided by the customer
Dumanera is not responsible for delays caused by circumstances beyond our control.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges, if any, may be applicable for re-delivery.
Damaged or Missing Packages
If your package arrives:
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Damaged
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Tampered with
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Incomplete
Please contact us within 24 hours of delivery at:
Email: support@dumanera.com
Kindly include your order number along with clear photos of the package and product.
Returns & Exchanges Shipping
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We provide free pickup for eligible returns and exchanges wherever pickup service is available.
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If pickup is unavailable in your area, you may be requested to ship the product to us using a reliable courier service.
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Return shipping reimbursement, if applicable, will be processed after verification.
Please refer to our Return & Refund Policy for complete details.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once dispatched, the order cannot be cancelled. However, you may request a return in accordance with our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Dumanera Customer Support
Email: support@dumanera.com
Website: https://dumanera.com/
We appreciate your trust in Dumanera and are committed to delivering premium footwear with a smooth and reliable shopping experience.